Website Archived

This website has been archived and is no longer being maintained or updated. It is retained here purely for archive and reference purposes.

Analysis

The data below was collected from responses to the six questions our mystery shoppers asked 114 aerial installers across Wales.

Consumer Focus Wales Chair Viv Sugar said: “Anyone relying on aerial installers risks getting a fuzzy picture on Digital Switchover. There are some excellent installers – but too many who are failing to give consumers all the information they need.

“We were particularly shocked by answers on how to check your reception, where nearly half failed to answer correctly.”

Responses to the six questions have been judged correct or incorrect by Consumer Focus Wales staff, based on template answers provided by Digital UK. In a small number of cases the question has not been answered, or been so ambiguous, we were unable to categorise. These have been put in a third category.

That data – and a breakdown by area – is available on this website.

Question 1: I'm ringing on behalf of my mum. She's worried about the digital switchover. When does this happen in her area?

Area Correct Incorrect Unclear
South East Wales 29 5 1
North Wales 32 11 2
Mid & West Wales 31 3 0
Total 92 19 3
Chart for showing the overall breakdown for question 1

Question 2: If she wants her TV to work after the switchover, will she need a new aerial?

Area Correct Incorrect Unclear
South East Wales 26 9 0
North Wales 27 14 4
Mid & West Wales 27 5 2
Total 80 28 6
Chart for showing the overall breakdown for question 2

Question 3: She gets a good analogue picture now. Will she still need to get a new aerial?

Area Correct Incorrect Unclear
South East Wales 22 10 3
North Wales 20 19 6
Mid & West Wales 22 11 1
Total 64 40 10
Chart for showing the overall breakdown for question 3

Question 4: Is there any way I can check if she will need a new aerial?

Area Correct Incorrect Unclear
South East Wales 20 15 0
North Wales 18 21 6
Mid & West Wales 26 8 0
Total 64 44 6
Chart for showing the overall breakdown for question 4

Question 5: How much would it cost to have a new aerial fitted?

Area Correct Incorrect Unclear
South East Wales 31 1 3
North Wales 36 4 5
Mid & West Wales 32 0 2
Total 99 5 10
Chart for showing the overall breakdown for question 5

Question 6: Are you a member of a trade association or approved in any way?

Area Yes No Unclear
South East Wales 17 16 2
North Wales 16 19 10
Mid & West Wales 28 4 2
Total 61 39 14
Chart for showing the overall breakdown for question 6